Testimonials

Here's what CAITS' clients have to say:

Quick and timely!

January 2018



I very much appreciated the timeliness of the resolution!

January 2018



The technician was great.

January 2018



The technician is professional and good to work with.

January 2018



The staff member was kind and personable and extremely efficient!

January 2018



Response time was good.

January 2018



The technician worked very diligently and was successful, so we are very thankful! He did a great job!

January 2018



The technician was wonderful and very efficient! Appreciate the quick response!

January 2018



Very knowledgeable and very easy to understand.

January 2018



The technician did a great job setting up my new laptop. He was persistent in following up and resolving any problems that came up.

January 2018



Whenever the system administrator works on our server, he always responds quickly and professionally. Thanks for helping us with our server!

January 2018



The technician was great! He understood the issue and fixed it right away. He is always polite & professional.

January 2018



The technician was very helpful and informative.

January 2018



Outstanding assistance and a delight to work with! Thank you!!

December 2017



My request was accommodated quickly.

December 2017



The technician was extremely helpful and answered all my questions thoroughly. He was also very helpful explaining access to shortcuts and printers, and any other questions or issues I had. No complaints! Thanks.

December 2017



You guys rock! Thanks for all that you do!

December 2017



The CAITS techs that I have had the pleasure to speak with have helped me tremendously! Some IT tasks can be so intimidating, but they are polite, professional, and patient; led me to a solution to my IT problem. THANK YOU CAITS!

December 2017



Great and quick service!

December 2017



The technician was awesome and patient. My email access was broken and he spent over an hour or so doing repairs and at the same time giving me updates. I truly wish all customer service people were as diligent, kind and resourceful as he is.

December 2017



Extra communication by CAITS staff was very helpful. They kept me informed about a delayed delivery from the vendor and deployed the unit quickly once it arrived in house. Thank you for the opportunity to provide feedback.

December 2017



The technician is very receptive to problems and super helpful. His promptness towards solving issues and answering my queries made my experience amazing.

December 2017



The technician is great!

November 2017



The technician is incredible! He was very attentive, proactive, and helpful. He accommodated my schedule, and ensured that I had everything I needed. He was also very accessible via email.

November 2017



Great service!

November 2017



The technician was very helpful and was very patient with my lack of knowledge on this system. He solved all my problems plus another one that I was going to try to do myself. He said, “Let’s just go ahead and get this one done also.” Thank you so much for being such a good support system.

November 2017



The technician did a great job. Thank you.

November 2017



Quick and painless process—Thank you!

November 2017



Exemplary assistance.

November 2017



The technician responded to my problem quickly and provided a solution! Always a good response from the technician and our IT department.

October 2017



CAITS did a great job on this. The technician was diligent and prompt in getting this printer working, and he was a pleasure to work with.

October 2017



The technician was very professional in assisting me in trying to resolve calls not coming through to my office phone.

October 2017



The technician has always been supportive and helpful with my requests.

October 2017



Very quick response, thanks very much!

October 2017



Great work and help by your people. Awesome, thanks.

October 2017



The technician is very professional and of great responsibility. He replied to my email quickly with possible solutions. During the scheduled appointment, he came prepared. He answered my question clearly and was very efficient in solving problems.

October 2017



Everything was great. Amazingly fast and helpful. Thanks!

October 2017



The technician is always very nice to come and fix things for the physician. I appreciate his help very much.

October 2017



I had my issue resolved within the hour. This was awesome.

September 2017



The technician is amazing. He always gets things done well and in a timely manner.

September 2017



The technician did a great job solving my problem.

August 2017



The technician worked diligently to fix the problem.

August 2017



CAITS support is always friendly and helpful. The issues are always followed through to completion.

August 2017



The technician is awesome! Quick to resolve any issues, extremely efficient, and very kind.

August 2017



The technician was very professional and helpful! Thank you.

August 2017



The technician was very h helpful, polite, and professional; completing 3 ticket requests for me recently in a very reasonable amount of time. Even faster than I anticipated.

August 2017



Great customer service and support from the technician. Thank you!

August 2017



I appreciated the technician’s timely responses and willingness to problem solve.

August 2017



The tech is awesome; always assists in a timely manner and truly tries to meet our needs.

August 2017



Great response and I appreciate the help.

August 2017



The technician who helped me was very patient and polite. I called for one more thing, and the tech helped me with 10 other things regarding my Exchange email account. He stayed on the phone assisting me. Great service! Thanks again!

August 2017



Thanks very much, I appreciate the help!

August 2017



CAITS is always responsive to our requests and the technician goes out of his way to help at all times (after hours, etc...) it's been a pleasure to work with the technician and the entire CAITS team.

July 2017



The technician did a great job solving my problem.

July 2017



The technician is always very helpful and responsive. Thanks!

July 2017



Great service as usual! Thanks

July 2017



Thank you for the immediate response and assistance!

July 2017



The technician is great. Very friendly and helpful.

July 2017



Pleasant, quick and professional - need I say more?

July 2017



The staff person was great. Thanks.

July 2017



The staff person not only did what I asked for in my support request, but he responded in a very short amount of time. I could not have asked for better service.

July 2017



The technician was persistent in figuring out a solution to my problem, seeing the issue through until it was resolved, which I very much appreciated!!

July 2017



The staff person was incredibly polite and professional. He helped me troubleshoot the problem and find a useable workaround. He was very knowledgeable and willing to work with the our staff to figure out a fix to a problem.

July 2017



The technician is always prompt and helpful whenever he assists me. I appreciate his professionalism and excellent customer service!

June 2017



Quick response and resolution from the technician. Thanks!

June 2017



VERY Helpful!!!

June 2017



The staff were very helpful this week. I had issues with my Outlook all week and the technicians all tried to help me. But, I believe today that a technician got the issue fixed! I really appreciate the diligent work from your group. Thank you!

June 2017



The technicians go out of their way to be helpful and I depend on their knowledge and recommendations. They have helped me host several very successful multi campus meetings and I sincerely appreciate them!

June 2017



The technician was wonderful. He had the patience of a saint. After many attempts to resolve the printer issue, he thought of one more approach, which worked. He just would not give up until my computer and printer were again "talking" to each other. Thanks, much.

June 2017



I always have very good 'service' from the IT dept. They are quick and polite at the same time. When we have emergencies, more than 9 times out of 10 they are available and ready to help! No complaints here! :)

June 2017



The response and action taken to resolve my problem was quick! Thanks!

June 2017



They are a great group of technicians who are always willing to help.

June 2017



Great service as usual. You are all wonderful to work with!

June 2017



Fast response and helpful.

June 2017



The technician was/is awesome!!! Thank you!

June 2017



Everyone is SO helpful. I am very appreciative!

June 2017



Excellent Service! Thank you.

June 2017



Very patient and instructed me the whole way through. Very nice gentleman!!

- April 2017



Very helpful and answered all of my questions! Thank you!!!!

- March 2017



Typical CAITS experience. FAST AND FABULOUS!! Thank you.

- March 2017



All of the CAITS staff are always helpful, responsive and patient with my questions!

- March 2017



The technician was thorough and addressed all issues. His help was very much appreciated.

- March 2017



I was provided with the requested information in quick professional manner.

- March 2017



The team stationed in RI do a great job. Happy to be able to depend on them for our IT needs!

- March 2017



Files and computer are working great now due to the technician's diligent work. Thanks again!

- March 2017



The technician knows exactly what needs to be done and gets it done in such an efficient manner. If we request that something be changed, he is always happy to help.

- March 2017



The technician was very informative and utilized great customer service skills. It was a pleasure to work with him. Thanks much!

- March 2017



The technician was great to work with and he took care of my request. Thank you!

- March 2017



The technician exhibited great customer service!!

- March 2017



I was experiencing an issue related to my NetID for several weeks, but CAITS Support Center was able to solve my problem immediately.

- March 2017



The technician was always extremely helpful and pleasant to work with.

- March 2017



The technician was both professional and offered options and advice.

- March 2017



The technician was super pleasant to work with and I really appreciated his drive to solve the problem in order to complete the configuration that I needed.

- February 2017



As always, IT is diligent and dedicated to resolving our issues.

- February 2017



The technician helped me figure out the issue with my emails very quickly! Thanks for all of the help!

- February 2017



The technician kept working on it until he found the solution, very grateful :)

- February 2017



The technician was super helpful, patient. Really appreciate it.

- February 2017



The technician helped me twice this week to resolve a difficult issue with Outlook contact listings. His knowledge and expertise was greatly appreciated due to sending something from the Chairman's office that is going to a mass mailing across regional sites. He is a tremendous asset to your team and IUSM. Thanks again!

- February 2017



IT support is quick, efficient and the representatives are always great to work with!

- February 2017



The technician was polite, patient, adaptive, and helpful.

- February 2017



The technician took care of the issue when he delivered my monitor.

- February 2017



The tech was great and helped us a lot. He took the time to explain what he was going to do and some options we had. Very good experience.

- January 2017



Thank you for the assistance with permissions and appreciate the quick response!

- January 2017



Nice to work with such pleasant people!

- January 2017



Made the process very easy –thanks!

- January 2017



Request was addressed in a very timely manner and I received the information I requested.

- January 2017



Excellent technician. The tech has helped me in the past to resolve some issues with my desktop. The tech has remained professional and knows his stuff. Keep up the excellent work.

- January 2017



Thank you! Great customer service and thank you for your patience.

- January 2017



Excellent help as usual.

- January 2017



Response to my request was provided very quickly. I appreciate your prompt assistance.

- January 2017



The tech did an awesome job. My computer is working better than it has in quite some time, it was very sluggish, but now it’s great. The tech helped me with several things that I thought of while on the phone, and everything is working well. The tech is very easy to work with.

- January 2017



The tech was polite, understanding, and fixed my issue quickly by walking me through it and giving appropriate context as to why it happened so I could resolve it in the future. Nice Job!

- January 2017



The tech is always extremely helpful and is quick to find a resolution. The tech is always great to work with.

- January 2017



Great rapid response. Thank you!

- January 2017



Thank you for everything that you do to support our school. I am especially appreciative of the countless times you have helped me! I hope you have a wonderful holiday season and happy new year.

- December 2016



With less than 90 minutes before my evening lecture, CAITS personnel located a portable microphone system, retrieved it, and even stayed until after class started (and, I suspect, after his normal work hours) to ensure that everything was set up correctly. I very much appreciated his efforts, especially as there would have been no way to make up missed material so late in the semester.

- November 2016



I just started at Regenstrief and am very pleased with the tech support I have received so far. Thanks so much!

- November 2016



The staff person was wonderful and very knowledgeable in assisting me with the activation process of Windows 2013. He also answered my other questions/concerns and talked me through the process. Thank you very much!

- November 2016



I greatly appreciate the staff person’s long hard work on this. This database is very important to me and my job. I was very nervous to update but he solved my problem. Again, thank you very much!

- November 2016



I entered the request to ask about a phishy email. Not only did he help me by indicating that yes, it was indeed a phishing attempt, but also gave me proactive things I can do to identify and report them going forward! He even pointed me to the phishing training. He could have stopped at the "yes, it's a phishing email" reply, but he didn't. THAT is customer service as well as keeping IU safe and secure!

- November 2016



I was very impressed by the prompt attention given to my request. Really appreciate it. Thank you, CAITS!

- November 2016



The staff person was awesome! I got a call from him I think within 30 minutes or so of my inquiry and he worked with our IT guru to resolve the issue and was as nice as can be. Again CAITS saves the day! Thank you so much for hiring folks who are not only knowledgeable but also super friendly!

- November 2016



Immediate response and worked on the need very fast. Thanks.

- November 2016



Fast service. Much appreciated!

- November 2016



Thanks to the staff person for personally working with me to get things ready for my out of state conference…such a stress reliever…thanks.

– October 2016



I feel that the staff is always helpful and very polite when helping us with our issues.

– October 2016



Thank you for always following through with the request!

– October 2016



Your extremely prompt reply was so appreciated. The staff person was able to answer all my questions and schedule a walkthrough of the space ASAP. Couldn't have asked for more. Always get such great service from CAITS! Thank you!

– October 2016

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