Testimonials

Here's what CAITS' clients have to say:

Very patient and instructed me the whole way through. Very nice gentleman!!

- April 2017



Very helpful and answered all of my questions! Thank you!!!!

- March 2017



Typical CAITS experience. FAST AND FABULOUS!! Thank you.

- March 2017



All of the CAITS staff are always helpful, responsive and patient with my questions!

- March 2017



The technician was thorough and addressed all issues. His help was very much appreciated.

- March 2017



I was provided with the requested information in quick professional manner.

- March 2017



The team stationed in RI do a great job. Happy to be able to depend on them for our IT needs!

- March 2017



Files and computer are working great now due to the technician's diligent work. Thanks again!

- March 2017



The technician knows exactly what needs to be done and gets it done in such an efficient manner. If we request that something be changed, he is always happy to help.

- March 2017



The technician was very informative and utilized great customer service skills. It was a pleasure to work with him. Thanks much!

- March 2017



The technician was great to work with and he took care of my request. Thank you!

- March 2017



The technician exhibited great customer service!!

- March 2017



I was experiencing an issue related to my NetID for several weeks, but CAITS Support Center was able to solve my problem immediately.

- March 2017



The technician was always extremely helpful and pleasant to work with.

- March 2017



The technician was both professional and offered options and advice.

- March 2017



The technician was super pleasant to work with and I really appreciated his drive to solve the problem in order to complete the configuration that I needed.

- February 2017



As always, IT is diligent and dedicated to resolving our issues.

- February 2017



The technician helped me figure out the issue with my emails very quickly! Thanks for all of the help!

- February 2017



The technician kept working on it until he found the solution, very grateful :)

- February 2017



The technician was super helpful, patient. Really appreciate it.

- February 2017



The technician helped me twice this week to resolve a difficult issue with Outlook contact listings. His knowledge and expertise was greatly appreciated due to sending something from the Chairman's office that is going to a mass mailing across regional sites. He is a tremendous asset to your team and IUSM. Thanks again!

- February 2017



IT support is quick, efficient and the representatives are always great to work with!

- February 2017



The technician was polite, patient, adaptive, and helpful.

- February 2017



The technician took care of the issue when he delivered my monitor.

- February 2017



The tech was great and helped us a lot. He took the time to explain what he was going to do and some options we had. Very good experience.

- January 2017



Thank you for the assistance with permissions and appreciate the quick response!

- January 2017



Nice to work with such pleasant people!

- January 2017



Made the process very easy –thanks!

- January 2017



Request was addressed in a very timely manner and I received the information I requested.

- January 2017



Excellent technician. The tech has helped me in the past to resolve some issues with my desktop. The tech has remained professional and knows his stuff. Keep up the excellent work.

- January 2017



Thank you! Great customer service and thank you for your patience.

- January 2017



Excellent help as usual.

- January 2017



Response to my request was provided very quickly. I appreciate your prompt assistance.

- January 2017



The tech did an awesome job. My computer is working better than it has in quite some time, it was very sluggish, but now it’s great. The tech helped me with several things that I thought of while on the phone, and everything is working well. The tech is very easy to work with.

- January 2017



The tech was polite, understanding, and fixed my issue quickly by walking me through it and giving appropriate context as to why it happened so I could resolve it in the future. Nice Job!

- January 2017



The tech is always extremely helpful and is quick to find a resolution. The tech is always great to work with.

- January 2017



Great rapid response. Thank you!

- January 2017



Thank you for everything that you do to support our school. I am especially appreciative of the countless times you have helped me! I hope you have a wonderful holiday season and happy new year.

- December 2016



With less than 90 minutes before my evening lecture, CAITS personnel located a portable microphone system, retrieved it, and even stayed until after class started (and, I suspect, after his normal work hours) to ensure that everything was set up correctly. I very much appreciated his efforts, especially as there would have been no way to make up missed material so late in the semester.

- November 2016



I just started at Regenstrief and am very pleased with the tech support I have received so far. Thanks so much!

- November 2016



The staff person was wonderful and very knowledgeable in assisting me with the activation process of Windows 2013. He also answered my other questions/concerns and talked me through the process. Thank you very much!

- November 2016



I greatly appreciate the staff person’s long hard work on this. This database is very important to me and my job. I was very nervous to update but he solved my problem. Again, thank you very much!

- November 2016



I entered the request to ask about a phishy email. Not only did he help me by indicating that yes, it was indeed a phishing attempt, but also gave me proactive things I can do to identify and report them going forward! He even pointed me to the phishing training. He could have stopped at the "yes, it's a phishing email" reply, but he didn't. THAT is customer service as well as keeping IU safe and secure!

- November 2016



I was very impressed by the prompt attention given to my request. Really appreciate it. Thank you, CAITS!

- November 2016



The staff person was awesome! I got a call from him I think within 30 minutes or so of my inquiry and he worked with our IT guru to resolve the issue and was as nice as can be. Again CAITS saves the day! Thank you so much for hiring folks who are not only knowledgeable but also super friendly!

- November 2016



Immediate response and worked on the need very fast. Thanks.

- November 2016



Fast service. Much appreciated!

- November 2016



Thanks to the staff person for personally working with me to get things ready for my out of state conference…such a stress reliever…thanks.

– October 2016



I feel that the staff is always helpful and very polite when helping us with our issues.

– October 2016



Thank you for always following through with the request!

– October 2016



Your extremely prompt reply was so appreciated. The staff person was able to answer all my questions and schedule a walkthrough of the space ASAP. Couldn't have asked for more. Always get such great service from CAITS! Thank you!

– October 2016

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